Privacy Policy

Last updated: September 2025

At Bhardwaj Tour & Travels (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website bhardwajtravelagency.com. Our services include intercity rides, all-India pick & drop service, customized tour packages, and airport transfers.

1. Information We Collect

1.1 Personal Information: Your name, email, contact number, billing address, and payment details when you make a booking or inquiry.
1.2 Travel Information: Pickup and drop-off locations, travel dates, passenger details, special requests, and tour preferences.
1.3 Technical Information: IP address, browser type, device details, and cookies collected while browsing our website.
1.4 Communication Records: Any emails, chats, or calls with our support or booking team.

2. How We Use Your Information

2.1 Service Delivery: To confirm bookings, schedule drivers, arrange tour packages, and provide airport pickup/drop services.
2.2 Communication: To respond to inquiries, provide travel updates, share promotional offers, and customer support.
2.3 Improvement: To analyze travel trends and improve our website, mobile experience, and customer service.
2.4 Legal Compliance: To comply with applicable laws, tax regulations, or law enforcement requests.

3. Sharing of Information

We respect your privacy and do not sell your personal information. However, your information may be shared with:

3.1 Service Providers: Trusted drivers, hotels, tour partners, and payment gateways to complete your booking.
3.2 Legal Authorities: Government or regulatory bodies if required by law or for safety reasons.
3.3 Business Transfers: In case of merger, acquisition, or restructuring, your data may be part of the transferred assets.

4. Cookies & Tracking

4.1 Cookies: We use cookies to store preferences, enable faster browsing, and enhance user experience.
4.2 Analytics: We may use third-party analytics tools to understand website traffic and improve services.
4.3 Control: You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

5.1 Protection Measures: We implement SSL encryption, secure servers, and restricted data access to protect your information.
5.2 Limitations: While we take all precautions, no online transmission is 100% secure. We cannot guarantee complete protection from unauthorized access.

6. Your Rights

6.1 Access & Correction: You may request access to or correction of your personal data at any time.
6.2 Deletion: You can request deletion of your personal data unless retention is required by law.
6.3 Opt-Out: You may unsubscribe from promotional emails or SMS by using the provided link or contacting us directly.

7. Third-Party Links

Our website may include links to third-party travel portals, hotel websites, or payment partners. Please note that we are not responsible for the privacy practices or content of these external websites.

8. Children’s Privacy

Our services are not directed towards children under the age of 13. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to have it removed.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@bhardwajtravelagency.com

Phone: +91-7986115568, +91-9915990720

Address: Bhardwaj Tour & Travels, SAS Nagar Phase 5, Mohali Punjab